Refund & Guarantee Policy

No Returns on Live Poultry

Live birds and hatching eggs cannot be returned or exchanged. This is a matter of biosecurity and animal welfare, not preference. Once birds have left our care we cannot safely reintroduce them to a flock.

Our Guarantees

Each guarantee below is limited to the original purchase price of the affected birds, excluding shipping, and each claim is reviewed case by case.

100% Live Arrival

If any birds arrive dead, report it within 24 hours of delivery with clear photos of the birds in the original shipping box. Verified losses are credited or refunded. We offer store credit first, and will refund to your original payment method on request.

90% Sexing Accuracy

Sexing is skilled work, not a certainty. For birds sold as sexed females, if more than 10% turn out to be roosters we will refund the price difference between the sexed and straight-run price. Claims must be made within 8 months of hatch, with photos.

Breed and Health at Shipment

Birds will meet the advertised breed and be healthy when they ship. Health after delivery depends on brooding, feed, warmth, and care that are outside our control, so it becomes your responsibility on arrival. If something seems wrong, consult a veterinarian promptly.

If Something Else Is Wrong

Get in touch through our contact form within 24 hours of delivery. We will work with you in good faith to put it right.

Changes and Cancellations

• Changing an order: we cannot amend an order in place. Cancel it and place a new one.
• When you can cancel: while your hatch date is still at least 28 days away. Inside that window the hatch has been committed on your behalf and cancellation is closed.
• Cancelling yourself: within 14 days of placing your order you can cancel from your account. After that, send us a refund request and our team will review it.
• Cancellation fees: no cancellation fee.
• Hatching eggs and supplies cannot be cancelled once the order is placed.

Approved refunds are issued as store credit or back to your original payment method, normally within three weeks.

Poultry Supplies

• Defective or incorrect items: we will reship or refund them.
• Anything else: return it within 7 days in unused condition. Return shipping is yours to cover.

What These Guarantees Require

All guarantees assume you have followed our Poultry Care Guide and collected your shipment promptly. We cannot be held responsible for losses after delivery, for postal delays, or for extreme weather, though we will always help you work through them where we can.

Contact Us

Use our contact form. We reply to every message.

Mail: eFowl LLC, P.O. Box 1138, Salem, MO 65560, United States