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Do you charge transaction fees?

No. We don't believe in transaction fees. You worked hard for your profits – you should get to keep them.

Can I upgrade between plans?

Yes. You can change plans at any time by contacting our Account Services team.

Will you help me set up my store?

Yes. Our 24x7x365 support team is always here to answer your questions. We also have personal Onboarding Coaches available for Gold and Platinum plans.

Do I need to get a SSL certificate?

For security reasons, you're required to have a SSL certificate on your store before taking any orders. We offer high-security, affordable SSLs for your convenience. While you don't have to purchase your SSL right now, you'll need to get one before your site goes live.

I'm switching to Volusion. Can I move the data from my old store?

Yes. As long as your old provider allows you to export data into a .csv file, you can import large quantities of data, in bulk, directly into your new Volusion store.

Do you offer a free trial?

Yes. We offer a free, 14-day trial of our shopping cart software, no commitment or credit card required. Simply sign up to get started.

How do I pay?

Simply enter your credit or debit card information on the checkout page. Each month, your card will be charged for the amount of your store plan. You can change credit card information at any time.

Do I need a domain name to purchase my store?

No. If you don't have your domain name yet, you have 30 days from purchase to provide us with one for your store. If you already have your domain, simply enter it on the checkout page.

How do I accept payment from my customers?

You have a number of options to accept payment from your customers, such as PayPal, Google Checkout and dozens of leading payment gateways. Volusion also offers affordable and convenient credit card processing services to meet all of your payment needs.

Are you PCI Certified?

Yes. Your sensitive data is crucial, which is why we continuously invest to exceed industry security standards. Volusion has been named to VISA's list of PCI Certified providers for six years running.

Is there a discount if I purchase multiple stores with Volusion?

Yes. When you purchase more than one store with us, you'll save 10% on each additional store. Simply enter "Please apply multi-store discount" in the order notes, and once our billing team verifies, we'll apply the discount to your order.

How do I contact you?
  Please click here for our company contact information.