from Pinson, AL United States
I am a classroom teacher and this is the third year I have incubated eggs but the first year I have used your company. I had a few concerns or mishaps. When I received the eggs two of them were already cracked (in the shipping container.) I am aware this probably happened during shipping and is no fault of yours. I know that not all of the eggs are expected to hatch, however I am on the 14th day of incubation and only have 8 out of 20 eggs with an embryo. This number is lower than I have in the past. I am not expecting much luck with my hatch. I had to use the money from classroom fundraiser to raise money to purchase the eggs. I faxed my order on a Monday and somehow it was overlooked. I had to resent the order several days later. because you only ship a few days of the week, my hatch date was had to moved back a week. This had them hatching during state testing. I planned so that this would not happened and had actually stared communication with you several weeks before I ordered.
I'm sorry to hear you had a poor experience. Unfortunately we do not take orders via fax; we only accept orders over the phone or online. Orders purchased online will result in the fastest processing time. eFowl's egg fertility guarantee states that when a customer orders, pays for, and receives fertile eggs for hatching, we guarantee that 80% of the eggs ordered will be alive at the first candling. In the event that the customer has fewer than 80% of the total number of eggs alive at the first candling, the customer will be entitled to compensation for the cost of those eggs. In order for the customer to be entitled to compensation, he/she must report the less than 80% egg growth within 14 days of receiving the eggs.
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